Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of RemnowBill, a cloud billing and invoicing product operated as Remsuite (“we”, “us”, or “our”). By creating an account, signing in, or using the service, you agree to these Terms on behalf of yourself and the business you represent.

If you do not agree, do not use RemnowBill. We may update these Terms from time to time. Continued use after an update means you accept the revised Terms.

2. The service

RemnowBill is a multi-tenant SaaS platform for Indian small and medium businesses. It helps you create GST-compliant sales invoices, quotations, proformas, credit notes, debit notes, and delivery challans; manage customers and items; record payments; generate reports; and, where enabled, generate e-invoices and e-way bills through authorised GST Suvidha Providers (GSPs).

The service is provided on a subscription basis, including a trial period where offered. Features available to you depend on your plan (for example Standard vs GST compliance).

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter a contract under Indian law. You are responsible for the accuracy of registration details, for keeping login credentials confidential, and for all activity under your account.

You may sign in with email and password or Google. If you lose access, you can reset your password using a one-time code sent to your registered email. You must not share accounts, impersonate others, or create an account for a business you are not authorised to represent.

4. Your business data and GST compliance

You retain ownership of the invoices, customer records, GSTIN details, bank details, and other business data you enter. You grant us a limited licence to host, process, and display that data solely to provide the service (including PDF generation, e-invoice/e-way bill submission, email delivery, and backups).

You are solely responsible for the correctness of GST calculations you submit to customers or to GSTN, for choosing the correct place of supply, HSN/SAC codes, tax rates, and for statutory filings. RemnowBill assists with calculations and document generation but is not a tax advisor, chartered accountant, or GST practitioner. NIC/IRP/GSP outages or rejections are outside our control.

5. Subscriptions, trials, and payments

Paid plans are billed in Indian Rupees through Razorpay (or another processor we nominate). Prices shown may be exclusive of GST; applicable GST will be charged. Subscription invoices are issued by us as the seller.

Trials convert to a paid plan if you subscribe. Fees are non-refundable except where required by applicable law or where we fail to provide the service after a reasonable opportunity to remedy. You may cancel auto-renewal; access continues until the end of the then-current billing period unless we state otherwise.

6. Acceptable use

You must not misuse RemnowBill. In particular you must not:

• Attempt to access another tenant’s data or bypass authentication or tenant isolation.
• Upload malware, scrape the service unreasonably, or overload our infrastructure.
• Use the service to issue fraudulent invoices, fake GST documents, or to violate the CGST/SGST/IGST Acts, the IT Act 2000, or other Indian law.
• Reverse engineer, resell, or white-label the product without a written agreement.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance, third-party outages (Razorpay, GSTN, GSP, email), and force majeure events may cause downtime. We may modify, suspend, or discontinue features with reasonable notice where practicable.

8. Intellectual property

RemnowBill, including its software, design, trademarks, and documentation, remains our property or that of our licensors. You receive a non-exclusive, non-transferable right to use the service during your subscription. Feedback you provide may be used by us without obligation.

9. Confidentiality and data isolation

Each workspace is isolated by tenant. We implement access controls so that queries are scoped to your tenant. You must not attempt to circumvent those controls. Our handling of personal data is described in the Privacy Policy.

10. Disclaimers and liability

The service is provided “as is”. To the maximum extent permitted by Indian law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for lost profits, lost data, GST penalties, interest, or indirect damages arising from your use of the service or from GSTN/GSP/payment-gateway failures.

Our aggregate liability for claims relating to the service in any twelve-month period is limited to the subscription fees you paid us in that period.

11. Suspension and termination

We may suspend or terminate access for non-payment, suspected abuse, legal risk, or material breach. You may stop using the service at any time. After termination we may retain data as required by law or for a limited backup period, then delete or anonymise it. Export your documents before you cancel if you need copies.

12. Governing law

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.